What you get at each tier:
• Bronze (New Member): Weekly 3% cashback plus a special birthday bonus.
• Silver (5,000+ points): 5% cashback and faster withdrawal processing.
• Gold (20,000+ points): 7% cashback, a dedicated account manager, and exclusive reload bonuses.
• Platinum (50,000+ points): 10% cashback, priority withdrawals, and free tournament entry.
• Diamond (1,00,000+ points): 15% cashback, a personal VIP host, custom bonuses, and exclusive gifts.
Bet regularly on bijje 999 to move up the tiers. Points accumulate from both Sports Betting and Live Casino. Check your current points and tier in the VIP section of your profile.
Temporary Break (Cooling-Off): Profile → Responsible Gaming → select Cooling-Off Period. You can temporarily deactivate your account for anywhere between 24 hours and up to 6 weeks. You won't be able to log in during this time, but your account and balance will remain intact.
Long-Term Self-Exclusion: From the same section, you can also request self-exclusion for 6 months or permanently. Permanent closure cannot be reversed.
Full account closure (delete): Email support@bijje999.app with "Account Closure Request" in the subject line and include your registered mobile number. The bijje 999 team will verify your identity and close the account within 7 business days. Make sure to withdraw any remaining balance before requesting closure.
If it still hasn't arrived after 5–10 minutes:
1. Confirm the Transaction ID (TrxID) in the bKash app — check whether the transfer was successful.
2. Refresh the page on your bijje 999 dashboard.
3. Check your deposit status under the Financial Transactions section — if it shows "Processing", wait another 15 minutes.
If a deposit fails: If money was deducted from bKash but hasn't appeared in bijje 999 — email support@bijje999.app with your TrxID. bijje 999 will investigate within 24 hours and resolve the issue, refunding the amount if necessary. Bank transfers typically take 1–2 hours.
Betting History: Log in → Sports or Casino section → "My Bets" or "Bet History". You'll find the date, amount, odds, result, and win/loss details for every bet. Use the date filter to view activity from a specific time period.
Transaction Records (Deposits & Withdrawals): Log In → Financial Transactions page. Here you can view full details of all deposits, withdrawals, and bonus credits — including the TrxID for every transaction.
bijje 999 shows the last 12 months of history directly in your dashboard. For records older than that, email support@bijje999.app — a PDF will be sent to you within 3–5 business days.
If a match is cancelled before it starts: The full bet amount is refunded immediately and credited to your balance within 24 hours.
If It Goes Down After the Match Has Started: Results are determined according to official international sports rules. For example, in cricket, a result via the DLS method is recognised as valid by bijje 999. If no official result is declared, the bet is voided and the full stake is refunded.
For Live Betting: Bets that were already settled before the match was abandoned stand as is. Any bets that were still open at that point are voided and the stake is refunded.
Refunded amounts typically appear in your wallet within 24–48 hours. If there's an issue, contact support with your bet slip number.
Mobile Banking:
• bKash: Available for both deposits and withdrawals. Minimum deposit ৳500, minimum withdrawal ৳500. Instant credit.
• Nagad: Deposits & withdrawals. Minimum ৳500. Instant.
• Rocket (DBBL): Deposits & withdrawals. Minimum ৳500. Instant.
Bank Transfer:
• Ideal for larger amounts. Minimum deposit ৳1,000. Processing time 1–2 hours.
Important: The account holder and the payment method owner must be the same person on bijje 999 — using someone else's number may cause your withdrawal to be held. bijje 999 charges no fees of its own for any payment, though the payment provider's charges may apply.
You can update yourself:
• Password — Profile → Security → Change Password.
• Notification preferences — Profile → Settings.
• Deposit / Betting Limits — Profile → Responsible Gaming.
Changes Must Be Made Through Support:
• Change Mobile Number: Email support@bijje999.app with your old and new number. You may need to provide a copy of your NID or passport. Once verified, the update will be completed within 2–3 business days.
• Name or date of birth correction: Same process — an email request and proof of identity are required.
• Email change: Contact support and complete OTP verification on both email addresses.
For security reasons, identity verification is mandatory when changing sensitive information on bijje 999.